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FAQ

Find answers on commonly asked questions here!

Matterport 3D Virtual Tour showcase goes far beyond your standard 360 tour. It’s the most realistic, immersive way to experience a property online and enables viewers to feel like they’re really there. Matterport is a highly sophisticated 3D camera technology used to create state-of-the-art virtual tours of real estate, hotels, venues, retail spaces, arenas and more. This gives your audience a truly immersive experience generating more visual and reality perspective, increasing interactive ability and create better connections between consumers and physical properties. From one scan, we are able to create a 3D walk through model, schematic floorplans, architectural measurements, 360 panoramas, still photos and a whole lot more.

The virtual tour can be seen anywhere one can open a link. You can use it on social media platforms, embed it to your website, add it to the property listing, use it for marketing and advertisement. For businesses that have Google Business account we can also upload your virtual tour to Google Street View.

Absolutely!  Our Matterport 3D Virtual Tours are cross compatible for viewing on ANY device – desktop, mobile, tablet, VR headset – you name it.

Matterport 3D Virtual Tour require an enormous amount of data and bandwidth, which is why they are stored in cloud on special high speed servers. Matterport uses Amazon Web Services as host for its Spaces. This is very important for a number of reasons, but mainly performance.

The Matterport 3D Space cannot be converted into a downloadable file, since it requires a proprietary software that must be hosted online in order to provide the interactive experience. However, you can purchase walk-through video file for you your Matterport 3D Space for additional fee.

The average time spent on-site for typical residential property is approximately 1,5 hours but may vary depending on the complexity and size of the project. We ask you to create at least 2 hours window for us to complete all the necessary scanning at the site.

Measurements are acquired using Matterport Pro2 camera for the interior area which are then extrapolated to include the thickness of exterior walls recorded with a tape measure according to RMS regulations for extrapolating exterior measurements. Although the approach has proven to be precise and within the margin of error required be RECA, for your peace of mind we also fully covered by professional insurance, often known as errors and omissions. 

You are not required to be on site while we scan the property. The scanning process can be time consuming and most real estate professionals prefer to provide a lock-box code or unlock the property themselves.  During the scan, rooms must be empty of people and animals, even the camera operator has to “hide” from the camera for each scan.  You are welcome to stay on site during the entirety of the scan, but you will be guided by the camera operator regarding where you can be so as not to appear in the tour.

We are located in Edmonton, Alberta where most of our projects are. However, we are always ready to travel as long as your property located within 100 km radius area from city. Travel fee of $0.50/km applies.

It is easy and convenient as ever now to book any of our services online. You can even look up availability calendar what makes it much easier for you to find time that works best for your clients as well. After you booked our service you will receive confirmation email and 24 hours reminder.

Please, make sure that property is ready according to this checklist BEFORE we arrive. The customer should be very carefull to make sure the entire area is well presented as our photographers ARE NOT responsible for moving items and will capture property as is. Our photographer will need access to EVERY room or part of the property in order to complete all scanning and measurements needed.

DOWNLOAD PROPERTY PREPARATION CHECKLIST

Please, make sure that property is ready according to this checklist BEFORE we arrive. The customer should be very carefull to make sure the entire area is well presented as our photographers ARE NOT responsible for moving items and will capture property as is. Our photographer will need access to EVERY room or part of the property in order to complete all scanning and measurements needed.

DOWNLOAD PROPERTY PREPARATION CHECKLIST

Usually, the delivery time for average size property is 2 business days after the day of shooting. However, it may be longer for a larger or custom  projects. We always do our best to deliver it to you as soon as possible.

When your Matterport 3D Virtual Tour is ready you will receive a link to download all of the digital assets ( 2D images, floorplan, etc.) In the property report file you will find all branded and unbranded versions of the link and embed code for your tour.

At this time, you can pay for our services in form of cash, cheque or e-Transfer. We will email you invoice along with all digital assets within two business days. Balance is due within 30 calendar days. We will also email you receipt once your payment is received.

Still have not found answers to your questions? Feel free to contact us with your questions at any time!