FAQ

Find answers on commonly asked questions here!

From residential homes and rentals to commercial properties and businesses, we have the skills to help you build your brand and showcase your property. Our primary clients are real estate professionals, home builders, property managers, short-term and long-term rental owners, and other businesses.

To book residential real estate photography please use our Online booking page. To book any other photography please reach out to us using Contact Us page.

MLS photography pricing can be found on our Pricing page. For any other photography please reach out to us using Contact Us page and we will be happy to provide estimate for your specific needs.

Please ensure that the property is ready for photography according to our Preparation Checklist. Arrive 30 minutes before the scheduled photography to turn on lights and adjust furniture and window coverings .

On average, typical residential property photography may take anywhere from 1.5 to 5 hours, depending on the service/packages selected. The exact time for each service/package is displayed during online booking and also in the appointment confirmation email.

Our guaranteed delivery time for photo and measurement packages is within 48 hours, but typically we deliver by the end of the next business day. You can add a rush delivery option during online booking for your photos and measurements to be delivered the next morning.

Yes. For every successful referral, you receive $50 worth of credits that you can use during your next payment. Please make sure to give your account’s specific referral code to the referring person when they place their booking.

Residential real estate photography is pay on delivery. You can use any major credit card for online payment, or you can Interac e-Transfer as well. Commercial photography is NET 30 and can be paid with either credit card, e-Transfer or cheque.

All residential real estate clients will receive their own account with us, from which they can manage bookings, pay invoices, download media for all their listings, access marketing kit assets, run reports, and much more.

Please use our Login page to access your account. Use your credentials to gain access to your account. If you have forgotten your password, you can always reset it on the login page.

The Marketing Kit transforms your listing photos and videos into engaging social media content automatically. The Marketing Kit includes social media reels, posts, slideshows, a property site with a traffic report, and more. The Marketing Kit is available as an add-on to any of our residential photography services.

Yes, we do. We use iGuide laser systems to measure the property in accordance to RECA RMS.  iGuide measurements have been proven as industry most reliable way of measuring residential properties.

The iGUIDE system is designed for precision and accuracy, with the goal of efficiently and accurately digitizing physical space. Typical distance measurements on a floor plan have a measurement uncertainty of 0.5% or less. The accuracy of total square footage calculation is within one percent (while RMS requires to be within 2%). 

For your peace of mind, we carry both Professional liability insurance (Errors & Omissions) and General liability insurance.

We mainly operate in Edmonton and the surrounding area, but we can travel anywhere within Alberta if needed. An additional travel fee will apply.

Travel fee is automatically calculated based on the property location. You will see Travel fee line if any travel fee is applicable. Properties located in Edmonton, Sherwood park and St.Albert are free of travel charge.

Yes, all our drone operators holding valid Advanced Operations Pilot Certificates.

All delivered materials produced by Visualizeit including but not limited to photos, videos, floorplans may be used by the agent for any and all marketing materials and campaigns associated with the property and for the agent’s self promotion in accordance with local MLS rules for the duration of listing, and must not be distributed to a third party without written permission. All the images and videos will be copyrighted by the photographer, and licence granted only to the agent and NOT to any third party.

All residential photography bookings rescheduling or cancellation with less than 48 hours’ notice is subject to a $50 fee. On-site cancellation: $100.

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