Terms and Conditions

Terms and Conditions


If the Client utilizes any of the services of Visualizeit, they are bound to the Terms and Conditions as outlined herein. It is the responsibility of the Client to assume that a Terms and Conditions exists, and that it should be read and understood prior to utilizing the Visualizeit services. These Terms and Conditions are subject to change without prior notice so we recommend you review them regularly.


Visualizeit retains all rights to delivered material including but not limited to 3D virtual tours, 3D models, schematic floor plans, photos and/or video supplied to the Client. All delivered material produced for the Client is licensed, not sold, and may be used by the Client for all marketing purposes associated with the property in accordance with the current Canadian Copyright Law Bill C11. A Client who orders Matterport 3D Tour, in addition to the Visualizeit Terms and Conditions, is subject to the Matterport Terms of Service. By allowing us to publish your 3D virtual tour imagery to Google Maps, Street View and Earth, you indicate your acceptance of Google’s Maps Photo & Video Policy.


Unless otherwise agreed upon, the Client shall make full payment after the production within 30 days, and upon receipt of the invoice. Payment may be made by E-transfer, PayPal or cash. For all projects that are over $300, a 25% deposit is due before work commences; over $500 – a 50% deposit is due before work commences. Grant of deliverable is conditioned upon receipt of payment in full. A $50 late processing fee will be charged for invoices not paid within 30 days. After 30 days, interest will be charged on past due balances at a rate of 2% a month, commencing from the service date. After 30 days, the $50 processing fee and interest will be charged monthly until the invoice has been paid in full. In the event that Customer fails to pay any amount when due Visualizeit will have the right to suspend providing the services to Customer until such overdue amount is received.

Cancellation / Rescheduling

If cancellation or rescheduling is necessary for any appointment, we prefer at least 24 hours of notice. If cancellation or rescheduling is necessary, a minimum 12-hour notice must be provided, otherwise a $100 minimum charge will apply. On site cancellations will incur the full cost of the appointment booked.

Area preparation

It is essential that the area is prepared for the 3D virtual tour photography, and/or filming appointment and ready upon the arrival of the Visualizeit technician. The best rule of thumb to keep in mind in preparation for a virtual tour is that the camera can see anything and everything that a person walking around can see. Due to this immersive quality of a Matterport 3D virtual tour, the Customer should be very careful to make sure the entire captured area is well presented. The Visualizeit technician should be the only person on site during production. For hard-to-control spaces, please provide an on-site staff member to assist with keeping people out of the area during the shoot. For your convenience it is our responsibility to conduct our work in an efficient and professional manner. Visualizeit is not accountable or responsible for cleaning/moving unwanted objects or unprepared spaces.

*Matterport Pro2 Camera Disclaimer*

Mirrors: Please note that while we do our best to avoid capturing the Matterport camera in mirrors and reflective surfaces, sometimes we cannot completely avoid it. Matterport is a proprietary reality capture system meaning that everything present in a room that can’t be hidden or moved may be seen, and due to technical limitations cannot be removed or corrected in Photoshop after the shoot.
Outdoor use: The Matterport Pro2 3D camera is designed for indoor use. Outdoor scanning in 3D is conditional to direct sunlight & weather conditions. IR and UV light interference causes errors and misalignment. Dawn, dusk, and overcast are the best conditions for outdoor 3D scanning. If a 3D scan cannot be done, 360° panoramic views will be captured instead.

Delivery / Hosting

Customer understands and agrees that all Matterport Spaces are hosted solely on Matterport’s platform and delivered to the client via web URL and embed URL, so client will not receive any digital assets . Matterport Snapshots and Matterport 2D Schematic Floor Plans, and/or video will be provided by email or a third-party digital repository. Matterport 3D Tour spaces are hosted on Visualizeit personal Matterport Cloud Server, and are licensed to the Client for 6 months for residential properties and 1 year for commercial properties starting on the delivery date unless otherwise agreed upon. Client has an option to extend hosting or self host and own full content rights for an additional fee. Google Street View/Business View virtual tours are hosted on the Visualizeit Google Account.

All deliverables are typically available in 2-3 business days after the day of shoot. Delivery times are approximations based on averages. Larger projects with custom requirements take longer to process.

Floor plans and RMS measurements

Measurements are acquired using Materport Pro 2 laser camera for the interior area which are than extrapolated to include the thickness of the exterior walls recorded with a tape measure according to RMS regulations for extrapolating exterior measurements. In order to get RMS calculations it is important to provide access to the photographer for every single room of the property. In case access is denied to some parts of the property RMS calculations will not be provided and parts of the property that are not accessible and therefore not scanned will not be included in the area calculation on the floor plan. 

Additional Fees

Travel – A travel fee of $0.50/km applies for properties located outside of Edmonton area.
Extra Footage – A fee of $0.10/sq.ft. applies if property square footage larger than what included.
Parking – A parking fee may be applied to your invoice if the Visualizeit technician incurs this expense to complete the service.

Client Representation

The Client is responsible to be present at the beginning of the shoot to approve the Visualizeit technician’s interpretation of the assignment. If the Client is not present, the technician’s interpretation shall be deemed acceptable.


The Client hereby indemnifies and holds the Company harmless against any and all liabilities, claims, and expenses, including lawyer’s fees, arising from the Client’s use of the Company’s work.